Gender Links Cottages Hospitality Marketing and Operations Coordinator

VACANCY: GEnder links cottages HOSPITALITY marketing and operations coordinator

Gender Links , (GL) a dynamic Southern African NGO based in Johannesburg, promoting gender equality and justice, seeks the services of experienced, creative, results-driven, highly motivated and committed Marketing and Operations Coordinator. ​​ The post is based in South Africa. Interested candidates should submit their CVs, references, a summary of their key achievements, and a letter of motivation to the link below:  GENDER LINKS COTTAGES MARKETING AND OPERATIONS COORDINATOR by 27 July 2026.

This is an exciting opportunity for someone who is passionate about hospitality, marketing, digital media, and customer service. Gender Links Cottages (GLC) is looking for a self-starter who can increase occupancy, strengthen GLC brand presence, and support the day-to-day operations of the GLC.Remove Font Style (CTRL+

Key Responsibilities

Hospitality Marketing

• Develop and implement an innovative marketing strategy to increase occupancy and revenue.
• Grow the visibility of Gender Links Cottages across digital and traditional marketing platforms.
• Manage and optimise all social media platforms, including Facebook, Instagram, LinkedIn, TikTok, Google Business Profile, and other relevant channels.
• Create engaging content, including videos, reels, photography, newsletters, blogs, and promotional campaigns.
• Monitor online reviews and proactively manage the cottages' online reputation.
• Identify new marketing opportunities and partnerships to grow the business.
• Benchmark competitors and recommend innovative hospitality marketing initiatives.

Business Development

• Market accommodation, conferencing, events, and meeting facilities to corporate clients, NGOs, government, universities, and the tourism sector.
• Develop relationships with travel agents, event planners, tour operators, and corporate clients.
• Identify new markets and business opportunities to increase revenue.
• Promote special offers, packages, and seasonal campaigns.

Administration and Operations

Working closely with the Cottages Manager, the successful candidate will assist with:

• Guest bookings and reservations.
• Reception and customer enquiries.
• Conference and event coordination.
• Client communication before, during, and after their stay.
• Preparation of quotations and invoices.
• General administration and reporting.

Data Analysis and Reporting

The successful candidate will be expected to demonstrate the effectiveness of marketing activities through regular reporting by:

• Monitoring website traffic and social media analytics.
• Tracking enquiries, bookings, occupancy rates, and revenue generated through marketing initiatives.
• Producing weekly and monthly marketing performance reports.
• Using Excel dashboards and other analytical tools to demonstrate return on investment (ROI) and recommend improvements.

Minimum Requirements

• Diploma or Degree in Marketing, Hospitality Management, Tourism, Communications, Business Administration, or a related field.
• At least 3–5 years' experience in hospitality marketing, tourism marketing, hotel operations, or a similar environment.
• Proven experience in digital marketing and social media management.
• Strong photography, video creation, and content development skills.
• Excellent report writing and analytical skills.
• Advanced proficiency in Microsoft Excel and Microsoft Office.
• Experience using booking systems and online travel platforms (e.g. Booking.com, Airbnb, Expedia) will be an added advantage.
• Excellent communication and customer service skills.
• A valid driver's licence will be an added advantage.
• Authorised to work in South Africa.

Knowledge and Skills

The ideal candidate will demonstrate:

• Exceptional creativity and innovative thinking.
• A strong commercial and business development mindset.
• Excellent organisational and multitasking abilities.
• High attention to detail.
• Ability to work independently and take initiative.
• Strong interpersonal and networking skills.
• Professionalism and a passion for delivering exceptional guest experiences.

Key Performance Indicators

Success in this role will be measured by:

• Increased occupancy rates.
• Growth in bookings and revenue.
• Increased digital engagement and online visibility.
• Successful marketing campaigns.
• Positive guest reviews and customer satisfaction.
• Growth in conference and events business.
• Quality and accuracy of weekly and monthly performance reports

To Apply:
Please submit your CV, a motivation letter, and a portfolio of previous marketing work (including social media campaigns, videos, or digital content where applicable).

Closing Date: Monday 27^th July 2026

Applications to: hr@genderlinks.org.za

Only shortlisted candidates will be contacted for interviews.  For more information on GLC go to www.genderlinks.org.za.  GL reserves the right to re-advertise, should a suitable candidate not be found.   

Equality Statement

Equality and diversity are at the core of Gender Links values. Staff are expected to work collectively and individually to promote a constructive and sensitive approach to others from a variety of backgrounds, where the work of others is valued and respected.