Navigating the Digital Landscape: Key Insights from the International Civic Forum 2024

Every year, we bring together leaders from civil society and other sectors to discuss key civic space issues, build connections, and identify opportunities for collaboration at the International Civic Forum (ICF). This year we focused on how digital technology is transforming civic space and explored the implications of digital advancement for civic and civil society operating space.   Collaborating with our partner, the Civic Tech Innovation Network (CTIN), with whom we run our Digital Dialogues event series, we built on synergies and teamed up for their annual conference Civic Tech Innovation Forum (CTIF). At CTIF we hosted a masterclass on how strategic foresight can be applied by civil society to address misinformation and disinformation. The ICF took place immediately following the CTIF, fostering connections between the two events and providing a unique platform to share knowledge and insights.  During the ICF, we examined how digital trends – ranging from digital authoritarianism and disinformation to the growing role of artificial intelligence (AI) – are reshaping civic space. Participants explored the challenges and opportunities that technology presents, shared experiences and best practices, and engaged in a foresight exercise to prepare for possible civic space futures. 

Key Learnings and Reflections from the ICF 2024

1. Impact of digital technology on (shrinking) civic spaceCivic space is increasingly under threat, with the rise of government surveillance, internet shutdowns, and restrictions on digital freedoms. Digital technology plays a dual role – it can contribute to the erosion of civic freedoms but also provide new tools for civil society to fight back. For example, technology can help expose human rights violations, amplify voices, and facilitate global advocacy and coalition-building. However, it also opens the door for new forms of digital repression, such as targeted disinformation campaigns and government surveillance. As we move forward, civil society organisations must engage with technology critically and actively manage its risks, while recognising its potential to drive positive change. 

2. The need to prioritise and upskill on cybersecurityCivil society organisations are now among the most targeted groups for cyberattacks. Whether large or small, they must prioritise cybersecurity to protect sensitive data and safeguard digital infrastructures. They need to stay informed about emerging digital threats and continually upskill staff to address them. This is not just a technical issue – it’s a fundamental aspect of protecting the work we do and the communities we serve. 

3. Bridging the digital divide and enabling accessibilityWhile digital technology offers incredible opportunities, we cannot overlook the global digital divide. Over 3 billion people remain offline, and many others face restrictions due to financial barriers or internet shutdowns. For civil society organisations looking to use technology to support and expand civic space, it is essential to ensure that digital solutions are inclusive and accessible. This includes offering offline versions of apps, ensuring data protection, and providing access to free tools like VPNs to overcome censorship. 

4. Need for collective learning and collaborationA central theme throughout the ICF was the importance of collaboration. Technology is constantly evolving, and staying ahead of emerging trends requires continuous learning and knowledge-sharing. This way, we can build on each other’s efforts instead of reinventing the wheel. From managing digital risks to understanding the impacts of AI, civil society organisations must take collective responsibility for building a more tech-savvy and resilient sector.

5. Artificial intelligence (AI) as a double-edged swordAI has significant potential to support human rights and democracy, but it also comes with considerable risks. From privacy violations to the amplification of disinformation, the ICF underscored the need for vigilance. Civil society organisations must explore AI’s potential, for example for fact-checking and verifying information. At the same time, they must actively mitigate its risks, such as biased algorithms, and ensure that its deployment promotes fairness, inclusivity, and respect for human rights.

6. Anticipating possible futures for civic spaceStrategic foresight helps civil society organisations anticipate and prepare for a range of future scenarios, allowing them to navigate potential changes in civic space more effectively. By exploring scenarios for 2030 – from civic space collapse to its transformation – participants identified first steps that civil society can take to respond to emerging digital trends. This proactive approach enables civil society organisations to strengthen resilience and adaptability, ensuring they are ready for multiple possible futures and can safeguard civic freedoms in an ever-changing environment. 

Final thoughts

In conclusion, the ICF emphasised that civil society has a responsibility to engage with digital technology and critically assess its impact, both positive and negative, on civic space. The digital tools we engage with should be used to amplify voices, protect human rights, and strengthen civic space. By understanding the digital landscape, advocating for responsible use of AI, strengthening cybersecurity, and closing the digital divide, civil society organisations can ensure technology remains a force for positive change, rather than one that undermines civic space. Through ongoing exchange, upskilling, collaboration, and strategic foresight, civil society can adapt to the digital age and continue defending and expanding civic space for a fairer and more resilient future.